Seven Seas Worldwide

I wish I could rate Seven Seas on simply moving things from one place to another. Our move to the US from Australia went fine logistically. And their drivers were helpful with a bit of incentive. However, their system for entering documentation for the shipment drove everyone involved crazy. Their system was counter-intuitive and did not seem to have been updated in decades. And the customer service seemed to vary from mediocre to exasperating. The amount of time it took for documentation of our four shipments ended up being exorbitantly long, and I regularly felt like shooting myself in the head at their failure to address issues we brought to their attention. Also, there was no scheduling flexibility at either end of the shipment. We had to match their scheduling, however inconvenient, or pay storage charges. I've designed computer systems, including with extensive data entry. Theirs is very poor and could use a big upgrade!

Move size: Partial Move Service cost: $15000

I recently used 7 Seas in China to move my stuff from Qingdao to Shenzhen.

They charged a lot more than local companies, but since they claim to be 'international' with international high quality standards I opted for them.

Upon delivery in Shenzhen, 2 of the 3 workers wore flip flops. They then proceeded to place my 1.8m cherry oak credenza on a trolley instead of lifting it, which is what should have been done. The trolley was dragged along a bumpy path to the lift area. During this time friction was caused and my credenza was damaged and now has a massive scorched dent in it.

When complaining, I was given all sorts of excuses how it couldn't have been them, when it clearly was caused due to their negligence.

Then I was told because I didn't opt for insurance nothing would be done.

This is a disgrace. I just paid 1300 pound to move a relatively small amount of furniture. Why should I need insurance? Insurance is for freight incase it sinks in the ocean. If you can't deliver the furniture without damaging it for 1300 pounds then you can't do the job you claim you can do and you are simply scammers. Thieves.

All I can take from this is 7 Seas are scammers. Unless you pay them even more for 'insurance' they take your money then treat your stuff like crap because there is no accountability.

And let me ask you 7 Seas... Even if I I had insurance, what then? I'm 100% certain you would have just presented the same arguments I already received... "it wasn't us! You didn't pack it right!"

I paid you 1300 pounds to drag my furniture along a bump path on a trolley instead of lifting it.

Shame on you 7 Seas. Thanks for stealing over 1000 pound of my money. Masquerading as a company with international standards but presenting your customers with charlatans in flip-flops to carry out the work.

Move size: 1 Bedroom Home Service cost: 12600CNY

I shipped a snowboard bag along with a small, plain box from Canada to the UK. The non-descript box made it safely, but my 6ft, floral snow board bag filled with years worth of expensive gear, including 3 boards, mysteriously went missing. NO efforts made to trave the bag, NO explanation given and NO attempts to contact the police, as it was clearly stolen. I lost £1000s worth of gear, including bits that had sentimental value- I received no sorry and a tiny payout that won't even cover a new board. AVOID

Move size: Partial Move Service cost: £400

My cargo was sent to Hamilton Airport, rather than Toronto Airport, which is over an hour's drive away, with very few transport links. Having just moved back to Canada, I am yet to get a car so this a problem. The opening hours for this airport's customs office is only during work hours on weekdays, which means I have to take a day off work to gain clearance on my belongings - not ideal when starting a new job. I have contacted Sevens Seas, and they simply told me to get in touch with DHL directly to sort it out. Disappointed with the service overall. I would probably advise others to simply just book directly with DHL or another service, as Sevens Seas "door to door" service is pretty much just them booking one of them on your behalf, and the lack of attention detail here has ultimately ended up costing me substantially more without any actual benefits in terms of ease of shipping. I'm not usually one to complain, but I would probably not use them in the future for that reason.

Move size: Partial Move Service cost: £600

Moving countries is emotional and overwhelming, and at first we were very sceptical because there are so many companies offering the same service with wildly different prices and conditions. From the very first call, Seven Seas put us at ease. They were patient, helpful, and incredibly reassuring throughout the quote process, both by phone and email.

If we’d known how straightforward everything would be, we would absolutely have shipped more. Instead, we sold and gave away belongings we were attached to, only to have to replace them later — something we now regret.

Throughout the journey from Australia to the UK, Seven Seas kept us informed every step of the way. Knowing where our belongings were and what was happening made a huge difference during an already emotional transition. When we arrived in the UK, the regular updates were especially comforting.

Seven Seas didn’t just move our belongings — they gave us peace of mind at a time when we really needed it. I wouldn’t hesitate to use them again and would wholeheartedly recommend them to anyone making an international move.

Move size: 4 Bedroom Home Service cost: £2000

I used Seven Seas to move my excess baggage from Australia to the UK - one by Air and one by Sea. More than helpful and even though I had some difficulty with the website, they had actual real people to speak to to help with things and check you were okay, and when there was an unforeseen difficulty that needed some extra support. I had reassurance, patience and understanding, and peace of mind every step of the way. While I didn't foresee this in the awful automated world that's been forced on us all, I was originally drawn to Seven Seas because they were honest and upfront about costs, the breakdown of payments etc. I had been fooled by some other companies before choosing Seven Seas where the promotional dialogue did not match the reality. And that upfront honesty is what I appreciate most about this company on top of everything else. I highly recommend them, and will, in the future use them again.

Move size: Partial Move Service cost: £2000